2015年12月

Banks top the list of organisations people trust least with their personal data, according to a survey of 2,000 UK consumers.

Mobile phone operators and retailers also fare badly, according to the study commissioned by collaboration and communication services firm Avaya and contact centre technology firm Sabio.

According to the report by research consultancy Davies Hickman Partners, six million consumers have stopped doing business with an organisation because of concerns about security.

The report suggests this could be redressed by improving the convenience and quality of the customer service experience in contact centres and using technology to reduce the potential for fraud.

The survey shows 46% of consumers suspect high-level security breaches at financial institutions. This figure is 40% for mobile phone companies and 37% for retailers.

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The biggest security risk is seen to come from the contact centre, with 45% of respondents citing this as the starting point for fraud.

While consumers place the blame squarely at the door of UK business in general – and the contact centre in particular – they also show a high level of willingness to embrace new technology to tackle the problem.

They are reassured by the automation and anonymity provided by technology and regard humans as the weak security link.

Only 5% think that sharing card details with a human agent is secure. In contrast 81% would feel more comfortable entering a password on a keypad to confirm their identity when calling a contact centre and 51% said they would be happy to use voice biometrics for banking.

Despite recognising the need for security, currently consumers regard many checks as cumbersome and outdated and are frustrated by both the speed and quality of the customer service experience.

Read more about personal data

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  • Yahoo user sues over personal data breach
  • Metadata could better control personal data, says Microsoft
  • Hackers steal personal details of 8.7 million mobile subscribers
  • O2 to trial full customer control of personal data
Some 55% expressed irritation with companies that do not have a fully integrated contact centre forcing them to repeat security information on a call.

According to the research report, fear of call centre fraud has stopped 18 million consumers from making purchases over the phone when interacting with a callcentre. Yet 51% say they are put off using a provider if there are too many passwords and security details needed.

"Consumers' contradictory attitudes leave businesses stuck between a rock and a hard place. By focusing on the three 'S's – service, speed and security – brands can improve customer lifetime value, strengthen security and increase brand loyalty," said Simon Culmer, managing director, UK, Avaya

He said consumer trust in technology is key, and should be used to reassure customers that their security concerns are being addressed while improving customer experience.

The research suggests that consumers are becoming increasingly security savvy, said Kenneth Hitchen, founding director of Sabio.

"Businesses need to build back confidence in traditional transactions methods, and customer service technology can help them achieve this, whether creating confidence in the secure nature of their own contact centre organisations or encouraging the merchants that depend on their transaction services to do the same," he said.

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Formerly on CSI: NY Season 8 Event 5 "Air Apparent", The recently paroled brother of your young basketball prodigy is implicated inside a murder.

On this week's show title "Get Me Beyond Here! ", A Halloween fraternity prank goes awry along with a pledge master is left for dead within an open grave.

CSI: NY (Crime Scene Investigation: New York) is usually an American police procedural tv series that premiered with September 22, 2004, on CBS. The show follows the investigations of a team of NYPD forensic scientists and cops as they unveil this cir[censored] stances behind mysterious and unusual deaths along with other crimes. The series was the second indirect spin-off from the veteran series CSI: Crime Scene Investigation along with directly from CSI: Miami during an episode where several of the CSI: NY characters made their own first appearance. Currently the show airs upon Fridays at 9pm/8c about CBS; in the UK that airs on Channel All 5 on Saturdays at 10pm with repeats usually shown about Five USA.

Originally, CSI: NY was produced together with the Canadian media firm Alliance Atlantis. [1] The company dissolved as soon as the third season in 2007 and all production is actually done under the purview associated with CBS Paramount Television.

The show is filmed with the CBS Studio Center with a lot of the outside scenes shot close by Los Angeles. [2] Occasionally, scenes are filmed on location in New york city.

On December 3, 2010, CSI: NY aired its 150th instance.

A spin-off from CSI: Miami, the third edition for the CSI franchise follows a Ny forensics team/police officers headed by tough former Underwater Major, Det. Mac Taylor, and his newest associate, Det. Jo Danville, an experienced investigator via Washington, D. C., whose work is pushed by her empathy for the victim. Against a backdrop associated with simmering ethnic and social tensions, Taylor probes cases much like their Las Vegas and also Miami counterparts, along with his team of detectives, consisting of Det. Danny Messer, Det. Lindsay Monroe, and Dr. Sheldon Hawkes. The CSIs work alongside Medical Examiner Sid Hammerback, lab technician Adam Ross, and hardcore homicide Det. Don Flack. Former team members include the late Det. Aiden Burn; Mac's former second-in-command, Det. Stella Bonasera; and the late murder Det. Jessica Angell, who was Flack's significant other.

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